IT as an Enabler: The Foundation of Past, Present and Future Work
The role of IT has evolved into a cornerstone of modern business operations, shaping the past, present and future of work. The outsourcing of contact centers accounting and other critical processes has revolutionized industries enabling companies to achieve greater efficiency and increased revenue. This shift toward IT-enabled services (ITES) including Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) has unlocked significant business value for organizations embracing these models.
However, ITES, BPO and KPO companies are highly reliant on human capital to sustain operations and deliver value. This dependency highlights the importance of effective recruitment services to identify, attract and retain top talent in these domains.
Our research team has gathered valuable insights into the current market size and projected growth of ITES, BPO and KPO sectors revealing exciting opportunities for businesses to expand and innovate in this dynamic landscape.
Global BPO Market Size and Growth Projection (2022–2030, USD)
Growth of the Global BPO Market Size (2022–2030, USD) |
|||||
|---|---|---|---|---|---|
| Year | 2022 | 2030 | CAGR | ||
| Worldwide BPO growth rate |
|
|
9% | ||
Growth of the India BPO Market Size (2022–2030, USD) |
||||
|---|---|---|---|---|
| Year | 2022 | 2030 | CAGR | |
| India BPO growth rate | 6,077.36 Million | 12378.73 million | 9.30% | |
The total number of people employed worldwide across ITES, BPO and KPO sectors is estimated to be 4,845,962.
| Continent | Number of People Employed * |
Total Share as Percentage of 4,845,962 |
|---|---|---|
| Asia and Australia | 1,570,169 | 32.40% |
| Africa | 138,546 | 2.86% |
| Europe | 1,331,636 | 27.48% |
| North America | 1,496,227 | 30.88% |
| South America | 226,209 | 4.67% |
*Those working remotely would be working from a location of their choice and hence do not come under these calculations. Please note that all values are approximate.
Looking For A Trusted Talent Sourcing Partner?
Acquire and manage talent with our full service talent sourcing, training and consulting, solutions tailormade for your unique industry requirements.
What We Do
Our team of recruiters specializing in BPO, KPO and ITES recruitment services understands the unique demands of managing diverse and large workforces. We are well-equipped to address your recruitment needs effectively. Additionally, the ITES and KPO landscapes are rapidly evolving, driven by advancements in technologies like AI. As a result, there is a growing demand for candidates with expertise in these emerging areas.
The rise of flexible and remote work preferences has further transformed the recruitment landscape. Many professionals now seek alternatives to the traditional 9-to-5 full-time roles. Recruitment agencies must remain cognizant of these shifting preferences to attract and acquire the right talent for ITES and KPO companies. Staying updated on current trends and proactively hiring ensures businesses secure top-tier talent ahead of the competition.
Job Roles/Designations in ITES/BPO/KPO
| India | Worldwide | |
|---|---|---|
| Job Openings | ~400 | ~1000 |
| Hiring Demand | Very High | Very High |
Key Locations with High Job Postings
| Top Locations Based on Job Posts (Worldwide) | Top Locations Based on Job Posts (India) |
|---|---|
| Metro Manila | Bengaluru |
| Bengaluru | Mumbai |
| Mumbai | Hyderabad |
| Hyderabad | Chennai |
| Chennai | Pune |
| Pune | Chandigarh |
| Kuala Lampur | Delhi |
| Delhi | Noida |
Top Job Roles Globally & in India
| Top Job Roles (Worldwide) | Top Job Roles (India) |
|---|---|
| Customer Service Representatives | Data scientist |
| Business Analysts | DevOps engineer |
| Data Entry Operators | Cybersecurity professional |
| Technical Support Specialists | MERN stack developer |
| Process Executives | Blockchain engineer |
| Human Resources Specialists | Business analyst |
| Quality Assurance Analysts | Digital marketing executive |
| Sales Executives | Business development professional |
Our Services
Staffing Services
Our staffing services address workforce shortages and reduce the risk of hiring the wrong candidates. We focus on the right staffing solutions within agreed timelines to meet your business needs.
Recruitment Services
We provide end-to-end recruitment solutions or specific recruitment-related tasks, helping you source, hire and onboard top talent efficiently.
Training & Upskilling
Top Government Initiatives
1
India BPO Promotion Scheme (IBPS)
The India BPO Promotion Scheme (IBPS) is a government initiative aimed at fostering the growth of the IT/ITES and KPO industries and creating employment opportunities in smaller cities. It is implemented by the Ministry of Electronics and IT as part of the Digital India Programme, driving the development of rural and underserved regions.
2
Northeast BPO Promotion Scheme
This government-supported program aims to provide financial assistance for the growth of ITES, BPO and KPO companies in India’s Northeastern region. The primary objective is to create employment opportunities and strengthen the ITES/BPO/KPO sector in the region, boosting its overall development.
3
National Policy on Software Products 2019
The National Policy on Software Products 2019 seeks to establish India as a global software hub by promoting innovation, enhancing commercialization and fostering sustainable intellectual property (IP). The policy supports the development of startups and specialized skill sets which play a crucial role in the growth of the ITES, BPO and KPO industries.
4
MeitY Startup Hub
It brings together startups, incubators, mentors and COEs to work together to accelerate the growth of the startup ecosystem. Many of the startups in the ecosystem are ITES/BPOs, though behind SaaS, Fintech and D2C.
5
Champion Services Sector Scheme
Our Value Proposition
Effective RPO Solutions We deliver end-to-end Recruitment Process Outsourcing (RPO) services for BPO and KPO, managing everything from sourcing and screening to interviewing and onboarding candidates efficiently.
1
We offer unmatched market intelligence, leveraging industry data and insights on compensation trends, role-specific pay structures and benefits, helping you make informed recruitment decisions.
2
We provide end-to-end Recruitment Process Outsourcing (RPO) services, managing everything from sourcing and screening to interviewing and onboarding candidates efficiently.
3
Our advanced recruitment software enables us to target candidates based on specific demographics, skills and experience, ensuring the best match for your needs.
4
We focus on talent acquisition strategies that help close skill gaps, restructure workforces and reimagine HR functions to enhance productivity and ensure future-ready teams.
5
Our AI-powered hiring strategies and advanced technology ensure you build a lean, efficient workforce, staying ahead of evolving industry demands.
Partner With Donsuk
Whether you need to hire experienced professionals or trained freshers, whether you want contractual staff or permanent staff, our consultant can help you with all your manpower requirements.
Just submit the form below and we will get back to you with all the details.